FAQ

How are cancellation requests handled?
As a practical matter, we accept them prior to shipment, while post-shipment requests are subject to the Refund Policy.

What happens after a refund is approved?
For consistent order handling, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

What currency and cards does checkout use?
To explain the outcome directly, prices and settlement are in USD; accepted cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Where can an order be delivered?
In keeping with our customer promise, delivery is limited to United States addresses. Standard shipping is free for every U.S. order and tracking is provided after dispatch.

Where can I ask for help?
In keeping with our customer promise, support is available through support@nubyriver.shop, 303-517-8355, or mail at 2769 Short St, Bellmore, New York, 11710, United States, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Can I change my mind after delivery?
As a published store practice, a no-reason return or exchange may be requested for 30 days, with approved return shipping covered by the store. The preference-based exception list is custom items, clearance/Final Sale goods, gift cards, and opened intimate/hygiene-sensitive products; it does not remove rights for defective, damaged, incorrect, or missing merchandise.

When should my order arrive?
As a published store practice, processing normally requires 1-2 business days. Estimated carrier transit is another 4-6 business days after shipment.

Which product categories are available?
For transparent service, our current assortment includes baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, serving feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Refer to each listing for the precise product facts, included items, available choices, and stock status.

Merchant Information
Brand/store name: nuby
Contact email: support@nubyriver.shop
Phone: 303-517-8355
Physical address: 2769 Short St, Bellmore, New York, 11710, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)