Payment Policy

About Credit/Debit Card

To explain the outcome directly, transactions are denominated in USD, with secure checkout accepting Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover as available for the order.

To state the rule precisely, card processing is performed through encrypted Shopify and approved provider systems, so nuby does not store full card numbers or security codes. The financial institution controls authorization holds, additional checks, approval, and decline decisions.

From a customer-service perspective, customers must submit correct billing and contact information. We can review or cancel a transaction that is unauthorized or presents significant fraud risk, while tax is charged only as required by applicable law.

As an operating standard, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released.

Payment assistance: support@nubyriver.shop or 303-517-8355, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyriver.shop
Phone: 303-517-8355
Physical address: 2769 Short St, Bellmore, New York, 11710, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)