Refund Policy

For clarity, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

To keep expectations clear, contact support@nubyriver.shop before sending merchandise back. When the request is approved, nuby covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item.

To keep expectations clear, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights.

For a clear pre-purchase understanding, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance.

To keep expectations clear, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 2769 Short St, Bellmore, New York, 11710, United States

Refund and exchange support: support@nubyriver.shop or 303-517-8355, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyriver.shop
Phone: 303-517-8355
Physical address: 2769 Short St, Bellmore, New York, 11710, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)