Shipping Policy

As the applicable store rule, only U.S. delivery addresses are served. Standard delivery is complimentary for all orders in that market and includes post-dispatch tracking information.

In plain terms, fulfillment is generally completed within 1-2 business days, apart from weekends and U.S. public holidays. Once shipped, an order typically spends 4-6 business days in transit.

In keeping with our customer promise, we communicate dispatch and tracking through the checkout contact record. Please verify every address field before ordering and contact support at once about an error, since changes may not be possible after processing starts.

For an informed purchase, an estimate is not a guarantee when transport networks, weather, peak periods, address accuracy, or events beyond reasonable control interfere with delivery.

For easy reference, orders that have not shipped may be cancelled; once shipped, they fall under the Refund Policy. Applicable law determines all tax charges.

Shipping and tracking assistance: support@nubyriver.shop or 303-517-8355, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyriver.shop
Phone: 303-517-8355
Physical address: 2769 Short St, Bellmore, New York, 11710, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)